Viv intercepts patient messages outside scheduled visits through chat. It asks screening questions based on their medical history, gathers symptom information, and determines urgency. You see a summary of the conversation and triage recommendation before the patient walks in. No more starting from scratch—you're prepped and ready to focus on medical decisions, not intake.

All chats are encrypted and HIPAA-compliant. We never sell data.

Medical Assistants, Nurses, and Physicians—anyone in your clinic who routes portal messages or makes clinical decisions. If you handle patient symptom collection and triage, Viv lightens your load. Front desk staff handling only scheduling and logistics won't need it.

Capture visits that would otherwise be missed or poorly handled. Reduce pre-visit prep time by 60% and patient calls by 30%. Turn "quick questions" into properly documented, billable encounters. Viv helps you operate at the top of your license—more doctoring, less administrative busy work.

Viv works alongside your existing system—we're not replacing it and can build custom integrations. You can start with our standalone web app (immediate, notes append to EMR) or we can integrate directly into your EHR's secure messaging (takes 1-2 months depending on system).

Portals are static databases built for billing and record-keeping. Viv adds a layer of specialized intelligence ensuring every patient gets the same high-quality screening regardless of who's on duty that day.

No. The AI gathers information, educates patients, and triages—but you're always in the loop. It asks questions, summarizes conversations, and flags urgency levels. You make all clinical decisions. We're built on state-of-the-art models benchmarked for medical use (Hugging Face, HealthBench) and trained on ACOG guidelines.

Historically, responsibility falls on the physician using software to make medical decisions—not the software itself. We mitigate your risk by making every AI interaction transparent, traceable, and auditable. We educate customers on how our models work and build features that let you review inputs and outputs. The AI escalates to you when there's any ambiguity—we'd rather flag too much than miss something critical.

Not if they handle scheduling. But Viv converts more after-hours calls into visits by handling patient questions asynchronously. Patients who can't reach you often drop off to urgent care or self-diagnose on Google. Viv keeps them engaged with your clinic and ensures they get to the right level of care.

Viv helps you capture previously missed billing opportunities by documenting patient interactions that would otherwise be uncompensated portal work. We turn routine questions into structured, billable encounters. You'll handle more complex cases efficiently while generating proper documentation for reimbursement. You will need to work with your exisiting Billing and Claims provider, we do not handle billing.

Less friction to get care. Instead of clunky portals or phone trees, patients chat with Viv anytime—night, commute, whenever. They get continuous, single-threaded conversations that feel supportive. By the time they arrive, they're informed and ready. Post-visit, Viv automates follow-ups and explains lab results in plain language, reducing anxious calls to your staff.