Automated Patient Triage
Conversational AI asks adaptive, guideline-based questions, determines urgency, and routes patients to the right level of care—before anyone picks up the phone.
The Practical Guide
What It Does
Conversational AI asks adaptive, guideline-based questions, determines urgency, and routes patients to the right level of care—before anyone picks up the phone.
Routine questions get answered and red flags get escalated, so the portal inbox stops being a source of after-hours burnout.
Outbound check-ins guide patients to screenings, labs, and next visits—closing care gaps without adding staff work.
Every conversation becomes a structured pre-visit summary so clinicians walk in already knowing the story.
Between-visit work is captured as documented, reimbursable encounters with suggested codes and time logs.
Consistent screening across every patient and site, in English and Spanish, regardless of who is on call.
Where It's Used
See more patients without adding headcount and operate with leaner teams.
Learn moreImprove screening CQMs, reduce no-shows, and lighten inbox burden for high-volume safety-net teams.
Learn moreInfrastructure to build AI-forward, continuous patient engagement across women's health.
Learn moreCondition-Specific Workflows
How to Evaluate
Built around obstetric and gynecologic guidelines, not adapted from general RPM or chatbot tools.
AI triages and documents; clinicians make every clinical decision and review escalations.
Time saved per clinician, reduced leakage, and captured billable encounters—not vanity metrics.
HIPAA-compatible, auditable, and able to work alongside your existing EHR from day one.
Common Questions
It automates the coordination work around visits—patient triage, between-visit messaging, follow-up outreach, visit prep, and documentation—while clinicians keep making every clinical decision. The goal is to give time back to the care team and surface higher-risk patients earlier.
General chatbots aren't designed for obstetric and gynecologic protocols. Viv is built around women's health workflows—pregnancy, postpartum, contraception, menopause, and condition-specific pathways—with escalation rules vetted against trusted medical guidelines and a clinician always in the loop.
Viv runs on HIPAA-compatible infrastructure, never sells data, and keeps every interaction transparent, traceable, and auditable. The AI escalates to clinicians whenever there is ambiguity—built to flag too much rather than miss something critical.
Most practices deploy in weeks, not months. Viv works alongside your existing EHR rather than replacing it—start with the standalone web app or route clinical summaries into your system of record.